Returns and Exchange

Things You Need to Know

 If you wish to change size / color, please fill in Merchandise Return form. 

  1. Login your account.
  2. Go to Order History, select your order number.
  3. Select the item you want to return.
  4. Write down any comment. (Exchange item to "Color / Size")
  5. Submit by clicking "Make an RMA slip".

 

Free Returns and 200% Money-back Guarantee

 We will refund your money at 200% (except shipping fee) and accept free returns from you if you do not like our products (Clothing cannot fit although bought according to recommended age group or simply just dislike the quality, etc..). However, charges may apply per condition as below.

 

Charges

 We have already recommend the sizes per age group and also provide the measurements for each size. For any exchange due to not following the recommended age, an extra charge will be charged to the customer. Payment must be made according to new Order Number (Our staff will create a new order on customer's behalf). Customer must also return the item to the following address below before we send out the exchange. Do send us the parcel tracking number for tracking purposes.

  1. West Malaysia charges: RM6 (Shipment) + RM2 each item (Warehouse admin fee)
  2. East Malaysia charges: RM10 (Shipment) + RM2 each item (Warehouse admin fee)

Attention to: ISIS Account 0229

Address:
ISIS Logistics Sdn Bhd,
No 22 Jalan Meranti Puchong,
D25 Meranti Puchong,
47120 Puchong
Selangor, Malaysia

Contact number: 012 689 3437


Recently Viewed

No products

Menu